Lifovum Fertility Management/HRC Fertility

Job Description

Lifovum Fertility Management is the Management Service Organization (MSO) for HRC Fertility. We are currently searching for a Bilingual Mandarin IVF Coordinator to join our growing practice in Pasadena. We are one of the most well known and respected Fertility clinics in the world. We are looking for exceptional candidates are fluent in Chinese Mandarin with Coordinating experience.

Duties and responsibilities include, but not limited to:

JOB FUNCTIONS AND RESPONSIBILITIES*
Primary Responsibilities (in coordination with assigned physician)

Provide excellent customer service.
Maintain HRC customer service image.
Meet with potential patients and review the HRC process, options, and expectations.
Support the activities that are required to initiate the treatment plan, i.e. surgery, IUI, IVF, PGD, etc.
Support the clinical team to ensure that all tasks and responsibilities are carried out effectively and efficiently.
Clinical support for IVF cycles.
Provide patient education and health teaching as appropriate, including injection technique.
Translate for new patient/ follow up consultations via phone as needed
Reach out to new patients after consult in regards to medial plan or questions
Documentation: Makes sure every interaction with the patient is noted in EMR system.
In Cycle Patients

Assist with IVF cycle starts in patient’s local city as needed
Medication / Injection Guidance to in cycle patient after US working hours and weekends routinely
Emergency Triage for In-Cycle , Pregnant Patients after US working hours and weekends as needed
Embryo updates & follow ups to patients done with OPU regarding next steps & possible cycle
Follow up to patient post embryo transfer returning to China until 10 weeks of gestational care
Secondary Responsibilities

Meet with cycling patients.
Review instructions.
Answer questions.
Confirm that patient/couples have appropriate medications/prescriptions.
Assist physician and team in providing informative and effective communication with patient/couples.
Schedule procedures, tests and office visits.
Pre/post operative surgical teaching; surgery coordination
Pre/post operative embryo transfer instructions
Patient phone calls, including afternoon callbacks with test results/instructions
Maintain SART worksheets and enter in computer and update
Follow-up communication with patient/couples, i.e. test results and medication adjustments.
Report abnormal results to primary physician.
Provide coverage for other nursing team members during vacations or illness.
Send cards for negative pregnancy (IVF) and graduation of pregnant patients who are going to OB/GYN
Maintain follow up patient log generated by NP’s seen for potential IVF patients
Qualifications:

Experience RN/LVN/MA preferred
IVF Coordination experience
Understanding of female cycles
OB/GYN experience
Experience and knowledgeable with Word, Excel and Outlook programs,
Ability to successfully multi-task, excellent organization and time management skills, as well as detail oriented.
Fluent in English and Chinese Mandarin for both written and spoken.
Job Type: Full-time

Experience:

Coordinating Cycles: 1 year (Required)
Fertility: 1 year (Required)
OBGYN: 1 year (Required)
Education:

High school (Required)
License:

LVN (Required)
Medical (Required)

https://www.indeed.com/cmp/HRC-Fertility/jobs/Clinical-Coordinator-f31e468706b8a8cb?sjdu=QwrRXKrqZ3CNX5W-O9jEvcj5ae13bOP2tAebFrKJVCZfprzBRv8uVIes8xk-VshuQN8RXUt7agaQY2mEC_r3zIrA4y1rcNoKNbQeL1Hv9I8&tk=1corgobpm1fsp003&vjs=3